PokerStars, BetStars and PokerStars Casino Privacy Policy

Your privacy is very important to PokerStars, BetStars and PokerStars Casino, all of which are brands owned and controlled by a group of companies known as the “Rational Group,” the owner and operator of the websites located at, and (the “Sites”).

Where used and the context allows, the term “Group” means REEL Spain plc together with its subsidiaries and any holding company of REEL Spain PLC and any subsidiary of such holding company and any company associated with the group of companies known as “Rational Group” (herein collectively referred to as “REEL Spain”, “Group” “we” or “us”).

We are committed to maintaining the confidentiality of the personal information collected by us by safeguarding it utilizing best in class software and hardware architecture, techniques, methods and procedures which allow you to enjoy the suite of products available on our Sites in the knowledge that your privacy is safeguarded. We will comply with the terms of the applicable data protection provisions when processing your personal information.

1. Consent to Privacy Policy

  1. By ticking in the "I accept" box when registering on the Site, you agree to the terms of this Privacy Policy. We reserve the right to amend this Privacy Policy or any part thereof at any time without notice and you will be bound by the amended Privacy Policy within 7 (seven) days of it being posted on the Site. Therefore we encourage you to visit the Site regularly and check the terms of the Privacy Policy in force at such time. Our End User Licence Agreement takes precedence over any conflicting provision of this Privacy Policy. Unless otherwise defined herein, capitalised terms shall have the meaning given to them in our End User Licence Agreement. The purpose of this Privacy Policy is to enable you to understand how we collect, store, use and safeguard your personal information and for you to understand your rights in relation to that information.

2. What information is collected and for what purpose

  1. As part of a User’s Stars Account opening process across the Sites and to allow us to provide our Services to you, we will ask you to provide us with certain personal information, including but not limited to your name, postal address, telephone number, e-mail address and password as well as to certify that you are at least 18 years old or older in jurisdictions in which the minimum age for use of the Service is greater than 18. In compliance with our regulatory requirements and in order for you to access and use our software and/or the Service through any of our websites, you hereby consent and permit us (or third parties acting on our behalf) to: (i) use location based services to determine your geographic location from your personal computer or Device (as defined in Section 9 below) (which may include but not be limited to your IP address, Wi-Fi connection and cookies data); and (ii) undertake the collection, storage, processing, retrieval and transmission of your personal information (which will include but not be limited to your location data) and/or such other data or information that may be derived from your Device/computer, to enable the Service/software to be made available to you as well as to fulfil the purposes set out in this Privacy Policy. You are not permitted to use our software and/or the Services if you do not wish to be bound by this provision or if you do not wish to grant the consent as detailed above. We may also use any or all of your personal information to verify your credentials from or with third parties including financial institutions, identification verification agencies and credit reference agencies, for the purposes of us providing the Services to you. In addition, when you use the Service, we store certain personal information, including information on your activity on the Sites and information held on Devices or systems that you use, to allow us to enhance the Services that we provide to you. We, together with any of our authorised  third parties providing services to you on our behalf will use your personal information for the following purposes:

    • to confirm financial transactions,
    • to provide the Services to you;
    • identification and vetting purposes;
    • statistical analysis and research;
    • research and development;
    • marketing, market research and customer profiling;
    • data analysis;
    • to comply with licensing and regulatory requirements;
    • to analyse your credit and fraud risk; and
    • to confirm your geographic location.

    We may disclose your personal information:

    • if required to do so by law or by regulatory authority;
    • if we believe in good faith that such action is necessary:
      1. to comply with and adhere to any law or legal process served on or required of us;
      2. to protect and defend our rights or property;
      3. to comply with any regulatory body or licensing body or authority;
      4. for the purpose of settling or making payments in connection with any wager made by you whereupon it will be necessary for us to share your personal details with third parties to facilitate such activity;
      5. to any payment management or debt collection company engaged by us to handle payment and collection processes;
      6. to third parties who provide services to us or on our behalf. Particularly, we inform you that: (a) your personal data may be accessed from or processed in jurisdictions which are outside the territory of the European Union,  and which may not offer the same degree of protection as in Spain; and (b) the reason why your personal data will be accessed from or processed in such jurisdictions is for  the purposes of but not limited to account verification and customer support functions ;
      7. to any third party that purchases us or our business or any part of us or our business;
      8. to credit reference agencies as described in the circumstances described below in this Section 2;
    • with your consent;
    • for the purposes of disaster recovery; or
    • as set out in Sections 5 and 6 below.

    We may occasionally send you details about our future events, news information about a range of our products, promotional links and other marketing communications regarding the services that we offer (including but not limited to general customer support services). If you no longer wish to receive our newsletters, you may opt-out of receiving them by following the instructions included in each newsletter.

    Where you fail to reimburse us for any chargebacks, denial or reversal of deposits you make, we may, subject to applicable law, give details of your accounts and how you manage them to credit reference agencies or the equivalent of the same in the jurisdiction where you reside (“CRA”). The CRA will record the outstanding debt owed against your name and other personal details and this information may be supplied to other organisations. Such records will remain on the CRA file for 6 (six) years or such other period as may be applicable, after the date of the chargeback, denial or reversal of payment. The information will be used by the CRA to prevent crime, fraud, money laundering, verifying your identity if you, your partner, other members of your household, your business or financial associates apply for other facilities, monitoring the operation of accounts you may hold, making decisions for credit, credit related or other facilities, trace your whereabouts, recover debts that you owe, statistical analysis and system testing.

    Your personal information may be processed by us, our affiliates, our agents and third parties providing services to us, in jurisdictions outside of the European Economic Area. In this event we will comply, and procure that such affiliates, agents and third parties also comply with the relevant requirements of any applicable data protection provisions.

    We will only use your name in publicity materials with your consent.

    The name you register with us must be your own name. In addition, it is very important that you complete your Stars Account details with valid information, since it will be used in the course of validating financial transactions and the other aforementioned purposes. You are required to advise us of any relevant changes to your personal information.

    Users are able to change account details by selecting an account option in the downloaded software.

3. Deposit and withdrawal processing

  1. In the course of making a deposit, Users will need to provide deposit method information (example: credit card number and other credit card details). This information in conjunction with your other personal information might be used to clear financial transactions executed by you with REEL Spain. You are required to advise us of any relevant changes to your personal information.

4. Confidentiality

  1. REEL Spain has undertaken substantial efforts to protect the confidentiality of the identity, preferences and other information it has collected about individual Users and will not knowingly allow access to this information to anyone outside of the Group, other than to the User or as described in this Privacy Policy. REEL Spain has made a substantial investment in its server, database, backup, firewall and encryption technologies to protect the information it collects. These technologies are deployed as part of state of the art security architecture.

    You should also do your part in protecting your information. Your Login Credentials are confidential and you are obliged to keep your Login Credentials secret and confidential at all times and to use your best efforts to protect their secrecy and confidentiality.

    Please note that, if you use our Home Games service, your Stars Account Stars ID will also be your Club Manager or Member identifier, and will be displayed to the Club Manager and Members in the Home Games lobby, Club lobby and (if the Club Manager opts-in for inclusion in directories) public directories of Clubs. Thus, people who know you through Home Games and/or your Club will also know the identity of your Stars Account Stars ID. If you do not agree to this, you must not use Home Games.

5. Limits of Confidentiality

  1. Legally Required Disclosures: Due to the legal, regulatory and security environment in which we operate, we may be required, under certain circumstances, to disclose personally identifiable information about our Users and we may not be permitted to inform you that we have done so. We will use reasonable endeavours to limit such disclosure to the following: where we believe in good faith that we are required to do so in response to a subpoena, warrant or other legal process; or where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce our rights. Further, we can, and you authorize us to, disclose your Stars ID, name age, street address, city, state, post code, country, phone number, e-mail, geo-location and company information plus details of financial instruments used to deposit and cashout to our third party agents or official government bodies as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.

6. Who receives your information?

  1. In addition to legally required disclosures as explained in this Privacy Policy, we may disclose your personal information to our employees, our agents and to third party service providers who use your personal information to provide services to us in respect of your being a User of our Sites. All recipients of your personal information shall be bound by applicable data protection laws to keep your personal information private at no less a level than that by which we are bound.

    We may combine your personal information collected from your use of the Service in accordance with this Privacy Policy with other information collected from you using other services operated by the Group including, but not limited to, online websites operated under the brands “PokerStars,” “PokerStars Casino” and “BetStars”  as well as all products which are related or ancillary thereto, including mobile and social networking services. We will treat this combined information in accordance with, and will use it for the purposes set out in this Privacy Policy.

    All recipients of your personal information shall be bound by applicable data protection laws to keep your personal information private at no less a level than that by which we are bound.

7. Direct Marketing

  1. We may use your email address and phone number for the purpose of providing you with news, promotions and other marketing offers from the Group. We may also share your email address and phone number with our marketing partners for the purpose of providing you with other marketing offers. Out of respect for your right to privacy we have provided you with an easy means by which you may stop receiving marketing offers via email and telephone from us or from our partners and affiliates. You may request at any time to no longer receive such offers by sending us a blank message with the word "Remove" in the subject area to Events. If you request to discontinue receiving these offers we will remove your details from our marketing distribution lists and from any future lists we may share with our marketing partners. However, you may need to unsubscribe separately from marketing offers sent by partners who have received your contact details from us prior to your request to be removed from these lists.

8. Your rights in relation to your information

  1. We aim to keep our information about you as accurate as possible. You can write to us at any time to review, change, obtain a copy of your information or have your details altered or corrected in accordance with your rights under the applicable data protection provisions and in this event we may require evidence of your identity. In order to contact us regarding your information please e-mail Support. We may, in certain circumstances, levy a small charge to cover the cost of administration regarding any request made by you in this regard.

9. Cookies

  1. Cookies are text-only strings of information that are downloaded to your personal desktop, laptop computer or mobile device (each a “Device”) when you visit a website. They are then sent back to the originating website on each subsequent visit, or to another website that recognises those cookies.

    Cookies are very useful and are used for many different purposes. These include allowing you to navigate between pages efficiently, remembering your preferences, and generally improving user experience. Sometimes cookies are used to help ensure that adverts you see online are relevant to you and your interests.

    We use cookies in order to track referrals to our websites, to remember your preferences, to make our websites more responsive, and to generate anonymised statistical data, which we use to improve the user experience on our websites. We also use cookies to measure the effectiveness of our advertising campaigns, to limit the number of times you see an advertisement, to remember that you have visited a website, and to provide advertisements that are more relevant to your interests.

    Detailed information about cookies and how we use them on the Sites may be found in the Cookie Policy – Rational Group websites which also describes how you can turn off cookies or control which cookies are set on your Device (see in particular the section headed 'How to manage your cookie settings').

10. Who are we?