Claims and Disputes

If you wish to dispute the result of any of your bets, please file a claim directly via email to including the specific details of your wager, and the reason why you do not agree with its settlement.

You have three months from the date of the event of the bet to send your claim. We will send you an acknowledgement as soon as we receive your email with an estimation of how long it will take to be processed (never more than one month) and will return a resolution as quickly as possible.

If you are not happy with our resolution to your claim, or it has been over one month since you received our acknowledgement and have not heard from us, you may file your claim directly with the Dirección General de Ordenación del Juego (who will have two months to resolve the dispute) through:

Any claims or complaints in writing may be addressed to:


Gran Vía Puig del Castellet 1, bloque 2, piso 1.º


Santa Ponsa (Calviá)


Islas Baleares

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